Terms & Conditions

1. About the Provider

• The Service is owned and operated by RAMKRISHNA BARMAN as a sole proprietorship in India.
• Address for notices: Sajherpar Ghoramara, Cooch Behar, West Bengal – 736165, India.
• Email for notices and support: ram.entirelore@gmail.com.
• Payments are collected through Razorpay into the account of RAMKRISHNA BARMAN.
• IRWCMS Extension is an independent tool. It is not owned by, affiliated with, authorised by or endorsed by Indian Railways, any IRWCMS operator, any ministry, department or government authority, Google, or any other third party. Names of third-party systems are used only to describe compatibility.

2. Eligibility and Accounts

1. You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
2. If you use the Service for an employer, firm or other organisation, you confirm you are authorised to bind it, and “you” includes that organisation.
3. You sign in with Google. You are responsible for keeping your Google account secure and for all activity under your account. Tell us immediately at the support email if you suspect unauthorised use.
4. You must provide accurate information and must not create accounts by automated means, impersonate anyone, or hold multiple accounts to misuse offers.

3. The Service and Licence

1. The Service is a productivity tool that helps you fill web forms using data you provide (for example, from a spreadsheet). It acts only when you start it, on websites you choose, using your own login sessions.
2. Subject to these Terms and payment of applicable charges, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Service for your lawful internal purposes.
3. We may add, change, limit or remove features, change credit consumption rates (as described in the Credits Consumption Policy), or perform maintenance at any time. We will try to give reasonable notice of material changes.
4. The Service is provided on a best-effort basis. Availability, speed and compatibility are not guaranteed. See the Service Availability policy.

4. Third-Party Websites and Services

1. The Service works with websites and systems we do not own or control (including government portals), and relies on providers such as Google, Firebase and Razorpay.
2. Third parties may change their websites, add security checks, restrict automation or go offline at any time. This may stop the Service from working in part or in full. We are not responsible for third-party websites, their content, availability, decisions, or their terms.
3. You are solely responsible for making sure your use of the Service is permitted by the terms, policies and instructions of every website you use it on, and by your employer or the relevant authority. If a website prohibits automated input, you must not use the Service on it.

5. User Responsibility for Submitted Data

1. You are the sole author and owner of all data you load into, or enter through, the Service (“Your Data”), including measurements, quantities, amounts, names and any other entries.
2. Before saving or submitting any form, you must personally review and verify every field the Service fills. Autofill can be affected by spreadsheet errors, formatting, website changes, network issues or software faults.
3. You are solely responsible for the accuracy, completeness, legality and consequences of every entry you save or submit on any website, including any official, contractual, financial or regulatory consequences. The Provider does not review, verify, certify or take responsibility for Your Data or any submission.
4. You confirm that you have all rights and authorisations needed to use Your Data and to enter it into the target website.
5. You should keep your own copies of Your Data. We are not a backup service.

6. Acceptable Use

You must not, and must not help anyone else to:

• use the Service for any unlawful, fraudulent or deceptive purpose, or to submit false, forged or misleading information;
• access any system or account you are not authorised to access, or bypass any login, CAPTCHA, rate limit or security control;
• copy, modify, reverse-engineer, decompile, scrape, resell, rent, sublicense or create derivative works of the Service, except as permitted by law;
• tamper with credit balances, payment flows or offers, or exploit bugs (you must report bugs to us instead);
• overload, disrupt or attack the Service or any third-party website;
• share, sell or transfer your account or credits.

7. Credits, Prices and Payments

1. The Service uses prepaid credits. Credit packs, prices, validity and credit amounts are shown on the Pricing page at the time of purchase, and the price you pay is the price shown at checkout.
2. Credits are a licence to use the Service. They are not money, have no cash value, earn no interest, and cannot be transferred, exchanged or withdrawn.
3. Credits expire at the end of their validity period. Expired credits cannot be restored or refunded.
4. Free or promotional credits may be offered, changed or withdrawn at our discretion. They have no monetary value and may be revoked if obtained through misuse.
5. Payments are processed by Razorpay. We never receive or store your card, UPI or bank details. You are responsible for any charges from your bank or payment provider.
6. Prices may change for future purchases. Changes never affect credits you have already bought.
7. If you raise a chargeback or payment dispute for a transaction where credits were delivered, we may suspend the account and its credits while the dispute is resolved, and may recover the amount, including through legal means.

8. Refunds and Cancellation

1. Refunds are governed by the Refund & Cancellation Policy, which forms part of these Terms. In summary: credits are non-refundable once delivered. Payments for credits that were not delivered are refunded if reported within 7 days.
2. If the Provider voluntarily and permanently discontinues the entire Service, a pro-rata refund of unused, unexpired, paid credits will be offered. This does not apply to suspension for breach of these Terms, temporary outages, or third-party changes that affect only some websites or features.

9. Intellectual Property

1. The Service, including its software, code, extension, design, text, graphics, logos, templates and the name “IRWCMS Extension”, is owned by the Provider and protected by Indian and international intellectual property law. All rights not expressly granted to you are reserved.
2. The measurement template sheet is licensed to you only for use with the Service.
3. If you send us feedback or suggestions, we may use them freely without any obligation to you.

10. Suspension and Termination

1. You may stop using the Service at any time and may request account deletion from your dashboard.
2. We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms, used the Service unlawfully or fraudulently, created legal or security risk, or if required by law or a competent authority.
3. Credits on an account terminated for breach are forfeited. On termination, your licence ends immediately.
4. Sections 5, 9 and 11 to 21 survive termination.

11. Disclaimers

1. To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied. This includes any warranty of merchantability, fitness for a particular purpose, accuracy, uninterrupted or error-free operation, or compatibility with any third-party website.
2. The Service is not legal, engineering, accounting or professional advice, and does not replace your own checks and judgement.
3. Nothing in these Terms excludes rights that you have under applicable law and that cannot be excluded by contract.

12. Limitation of Liability

1. To the maximum extent permitted by law, the Provider shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for any loss of profits, revenue, contracts, business, goodwill, data, or for any penalty, recovery, rejection, delay or dispute arising from any form or entry submitted using the Service, however caused.
2. The Provider's total aggregate liability for all claims relating to the Service or these Terms shall not exceed the total amount you actually paid to the Provider in the three (3) months before the event giving rise to the claim.
3. These limits do not apply to liability that cannot be limited by law, including liability for fraud or wilful misconduct.
4. You agree that these limits are a reasonable allocation of risk, reflected in the low price of the Service.

13. Indemnity

You agree to indemnify and hold harmless the Provider, and anyone working with the Provider, from all claims, demands, proceedings, losses, damages, penalties, costs and reasonable legal fees made by any third party (including any employer, contractor, department or authority) arising from: (a) Your Data or any submission made using your account; (b) your breach of these Terms; (c) your breach of any law or of any third-party website's terms; or (d) your misuse of the Service. We will notify you of any such claim and may control its defence.

14. Privacy and Communications

1. Personal data is handled under our Privacy Policy, Cookie Policy and Your Data Rights page.
2. You agree to receive service emails (receipts, expiry reminders and policy notices) by email. Promotional emails are sent only with your separate opt-in.

15. Force Majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, government action or orders, changes in law, power or internet failures, cyber-attacks, or failures or changes of third-party websites, hosting, payment or authentication providers.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will update the “Last Updated” date and ask you to review and accept the new version when you next sign in. If you do not accept, you must stop using the Service. You may still request help with any unused credits under Section 8. Continued use after accepting constitutes agreement to the updated Terms.

17. Governing Law

These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023.

18. Dispute Resolution

1. Notice first. Before starting any proceeding, you agree to send written notice of the dispute to ram.entirelore@gmail.com and to the address in Section 1, describing the issue and the relief sought. Both parties will try in good faith to resolve it within 30 days, including through our Grievance Officer.
2. Arbitration. If the dispute is not resolved within 30 days, it shall be referred to final and binding arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by mutual agreement of the parties (or, failing agreement, as provided under that Act). The seat and venue of arbitration shall be Cooch Behar, West Bengal. The proceedings shall be in English and may be conducted online. Each party bears its own costs unless the arbitrator decides otherwise.
3. Courts. Subject to the above, the courts at Cooch Behar, West Bengal, India shall have exclusive jurisdiction.
4. Consumer rights. Nothing in this Section limits any right you may have as a consumer to approach a Consumer Commission or other forum under the Consumer Protection Act, 2019, or the Data Protection Board of India.

19. Electronic Record

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require physical or digital signatures. Your acceptance is recorded electronically with the date, time and policy version, and is binding on you.

20. General

• Entire agreement: these Terms, together with the policies linked in them, are the entire agreement between you and the Provider about the Service.
• Severability: if any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible, and the rest remain in full effect.
• No waiver: a failure or delay to enforce any right is not a waiver of it.
• Assignment: you may not transfer these Terms. The Provider may transfer them to a successor business, such as a company or LLP formed by the Provider, with notice to you.
• Relationship: nothing in these Terms creates a partnership, agency, employment or fiduciary relationship, except as expressly provided under the DPDP Act.
• Notices: we may give notice by email to your registered address or on the Service. You must give notice as set out in Section 18.

21. Contact

RAMKRISHNA BARMAN, Sole Proprietor, IRWCMS Extension
Sajherpar Ghoramara, Cooch Behar, West Bengal – 736165, India
Email: ram.entirelore@gmail.com
Co-support: Nitya Kumar Barman (nitya.entirelore@gmail.com)