Grievance Redressal
Last Updated: Oct 11, 2026
In accordance with the Information Technology Act, 2000 and the rules made under it (including the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, IRWCMS Extension has appointed a Grievance Officer to address user complaints.
Grievance Officer
Name: RAMKRISHNA BARMAN
Designation: Proprietor & Grievance Officer
Email: ram.entirelore@gmail.com
Address: Sajherpar Ghoramara, Cooch Behar, West Bengal – 736165, India
Hours: Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)
How to raise a grievance
- Signed in: Dashboard → Privacy & Data → Make a request, choosing “Grievance / complaint”.
- Or email the Grievance Officer with your registered email, a description of the issue, and any order or payment ID.
Timelines
- Acknowledgement within 48 hours of receipt.
- Resolution within 30 days of receipt.
- Payment and refund complaints are handled according to our Refund & Cancellation Policy.
Escalation
- Personal data complaints: if unresolved, you may approach the Data Protection Board of India under the DPDP Act.
- Consumer complaints: you may contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or file on the e-Daakhil portal.